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Terms and conditions

Who we are and our privacy measure policies

 Our website address is

The term “Services” means the technical and marketing services being provided by smartwriter Limited to enable and facilitate the marketplace for Users of the Platform. We retain personal information for as long as your account is active or as necessary for the duration of the purposes outlined in this Privacy Policy. Notwithstanding the duration of the purposes or the status of your account, we may retain your information if necessary to comply with our legal or professional obligations, enforce our agreements, or resolve disputes. Notably, we understand the importance of protecting children’s online privacy.

 Our Platform is considered to be a general audience and is not designed for or intentionally targeted at children under the age of 16. If a child has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact us to remove the information. Furthermore, We are not responsible for the protection of the User’s privacy on websites of third parties, even if such websites are accessed by the User through links provided on this website. We recommend reviewing carefully the privacy policies of each website different from

We collect and process Personal Data in accordance with the Cyprus Data Protection Act, Chapter 440 of the Laws of Cyprus, the General Data Protection Regulation, and other legal acts. All employees, agents, and employees of the agents of smartwriter Limited who know the secret of the Personal Data must keep it safe even after termination of the employment or contractual relationship.

For the purpose of the processing of the Personal Data, Smartwriter Limited may engage data processors and/or, at its sole discretion, hire other individuals to perform certain functions on behalf of smartwriter Limited. In such cases, Smartwriter Limited shall take necessary measures to ensure that such Personal Data is processed by the Personal Data processors in accordance with instructions of Smartwriter Limited and applicable legislation.

 Smartwriter Limited shall also require the Personal Data processors to implement appropriate measures for the security of Personal Data. In such cases, Smartwriter Limited shall ensure that such engaged individuals will be subject to the non-disclosure obligation and will not be able to use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.


Refund policy measures

Please make sure that you fully understand the contents of this Agreement. If you have any doubts about any of your rights and obligations resulting from your acceptance of this Agreement, please consult us or obtain legal support. By ordering a project on this platform, the client acknowledges having read,  understood, and agreed with the terms and conditions and legally agrees to be legally bound by these terms and conditions. 

We undertake to deliver You the product that matches the deadline, quality, and instructions. If we fail to do so, You are entitled to a partial or a full refund according to this Refund Policy. NOTE: We only accept payments via PayPal only, these are part and parcel of the rules and regulations of smartwriter limited.

Each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favors You as we understand that the circumstances might be unique and not fully covered by this Policy.

Cases when you are entitled to a refund:

  • No Writer assigned/no Orders in progress. In this case, we can refund 100% of the funds at your balance account. In order to claim back the money from your current balance, you need to press “Request a refund of your balance” on your personal page (tab “Balance”)
  • The Writer was assigned, but you decided to cancel the order. We reserve the funds from your account when the Writer is assigned. In this case, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
  •  Missed Deadline. In such a case we may make a partial refund of an appropriate amount to compensate for the late delivery if it happened by our fault, and we were not waiting for any information from the customer. Such cases are individual and will be decided by each customer.
  •  Not satisfied with the quality. Our system works the way that we show You parts of the product before you approve it. Thus, you only release funds after you checked the product and agreed with its quality. Thus, we will not accept quality claims after the product is approved by You.